Why this exists
Corag coordinates aid between people who are often having a bad time. That makes how we treat each other part of the service, not a side note.
This code applies to every Corag space — conversations inside operational fronts, public channels, in-person events, code repositories, and any interaction where someone is acting on Corag’s behalf.
What we expect
- Treat someone receiving aid as a neighbour, not as a case. Nobody is the backdrop for another person’s goodwill.
- Be clear and direct. In an emergency, ambiguity costs time somebody does not have.
- Assume good intent, and check the facts. Almost everyone here is donating their time.
- Credit other people’s work. If someone coordinated, delivered or documented something, say so by name.
- When you get it wrong, correct it in public. Publishing the correction is worth more than being right.
What is not acceptable
- Publishing other people’s personal data — phone numbers, addresses, exact locations, identifiable photos — without their explicit authorization. This is the most important rule here, and “it was urgent” is not an exception.
- Using an emergency for personal gain: self-promotion, lead generation, political or religious proselytizing, or soliciting contributions to an account Corag has not verified.
- Harassment in any form: comments about someone’s body, gender, orientation, religion, origin, disability or financial situation; unwanted persistence; unsolicited sexual attention.
- Impersonating a person or organization, or presenting yourself as a Corag responsable when you are not one.
- Publishing false or unverified information about a need, a delivery or a contribution.
- Threats or incitement to violence, on or off the platform.
Personal data: the operating rule
Operational fronts coordinate real aid, and that sometimes requires sharing a contact. The rule is simple:
- Coordination stays inside the platform. Do not post phone numbers or email addresses in conversations.
- A contact is published only with that person’s explicit authorization, and only when the coordination genuinely needs it.
- Anyone contributing money may appear as “Persona solidaria” instead of by name. Respect that choice without asking why.
- Never publish the exact location of someone in a vulnerable situation beyond what the platform already shows in order to coordinate the delivery.
Responsables and leaders
Coordinating resources is a responsibility, not a privilege:
- Account for what you received, with evidence, within the window.
- Do not use the position to direct resources toward your own interests.
- Hand the coordination over cleanly if you step away from the role.
Repeated failures — especially not providing evidence — can end in suspension from the role.
How to report
If you witness or experience something that breaks this code, report it. You can do so anonymously using the form on this page.
What happens next:
- We receive the report and treat it as confidential.
- We review what happened, hearing the parties involved where appropriate.
- We respond proportionately: a conversation, a warning, suspension from a role, or removal from Corag spaces.
- If you left a way to contact you, we tell you how it was resolved.
You do not have to be sure it “qualifies”. If something felt wrong, that is reason enough to write it down.
⚠️ If anyone is in immediate danger, contact your local emergency services first. This channel is not an emergency service.
Scope
This code applies to anyone taking part in Corag spaces, regardless of role, seniority, or connection to a partner organization. It applies equally to the person coordinating, the person contributing, and the person receiving.